Refund policy
REFUND POLICY
Thank you for shopping with Volvora.
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Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Items that do not meet these conditions will not be accepted.
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Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Final sale items
- Personal or hygiene products (if applicable)
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Return Process
To initiate a return, please contact us at:
Email: contact@volvora.ae
Include your order number and reason for return.
We will provide instructions on how to return your item.
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Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
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Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days.
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Late or Missing Refunds
If you haven’t received your refund yet, please:
1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
If you still need help, contact us at contact@volvora.ae
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Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photo proof.
We will offer a replacement or refund if applicable.
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Order Cancellation
Orders can only be canceled within 12 hours of purchase.
After this time, the order may already be processed and cannot be canceled.
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Contact Us
For any questions regarding refunds and returns:
Email: contact@volvora.ae
Phone: +971 50 644 9986